Is this something normal for a big brand like RAZER?

I'm just really going up the blanket and I'm really really mad. I hit myself since days with the brand "RAZER" around I have ordered a notebook there which I now due to a complete design-fails (The USB-C ports have so much game that disconnect the cables constantly - Razer 13 "Stealth) within Now I have to send the Razer support 3x with the request to send me a shipping label, but I had to start this action with RAZER in support 3x until finally an e-mail came with the shipping label.

What I got now is something from FedEx even though the product was shipped with DHL. Problem is now that I myself can request the pick up next to me still need to create an account with FedEx / must or call any Paid-hotline, which I do not want but forcibly probably required! Can one justifiably ask if this is still acceptable? I do not think so! As a customer, only stones are put in my way. How do I make the most sense?

Where did you buy that? Just send it back to the dealer and you're done. If you bought that directly from Razer, you probably blame yourself

Why blame yourself? And yes I have.

Wow, so much anger over a shipping label…

Shut up, instead of just writing emails and if it sucks you si, then just invest the 8 euro for a return bri DHL.

It's pointless to upset you so much about something…

Yes sry but that's why it's already 4 hours. Time has gone by, I'm allowed to min. Expect that the process by RAZER so that I do not have to give data to third or somewhere create me any accounts. I think it just stupid, why not fully automated on the Razer online shop to print the lable, what's APIs. Every reasonably reasonable online shop gets on the chain.

Razer… Absolute disaster. Just to find a driver for mouse, keyboard etc…