So today I wanted to go to the laptop as normal, but it did not work properly. The laptop boots up and also displays the login screen. I can also enter my password there without any problems. Only then will it be critical. After I enter my password, the screen turns black and shows nothing except the mouse. I can also move these normally. I do not understand why that is. I tried it now several times and also waited a few days before I tested it again. But nothing…
Sometimes the mouse shows the charging circuit for a short time but nothing else. What can I do? Is the laptop broken?
Hard to say, but that could be a massive software problem or the hard drive has a bug. For this one would have to be able to look at the device.
What kind of operating system do you have?
No, I do not think he is broken. Could be a software problem.
You can now go on troubleshooting for hours OR, if there's no important data on it, just reinstall your Windows or reset to factory settings.
If you do not come to Windows then maybe this way:
Turn on the computer and simultaneously press the Alt and F10 keys when the BIOS logo appears on the screen.
