I bought a Microsoft Surface Laptop 2 with a 3-year warranty for all possible damage. In retrospect, I've seen on YouTube and Co., that this laptop without causing other damage, open and thus repaired. So if my battery has to be replaced now and this would cause damage to the keyboard edge, would it be my bad luck "and I would then have to live with it or will I get a new laptop / refund the amount?
I ask you for an answer
The warranty does not apply if you break something while opening it.
3 months ago the battery in my HP omen broke and I had to send it to HP for repair.
you are allowed to open it, in the warranty period, only it is proven that any damage caused by opening it has happened, this is not covered by the warranty
Of course, if you do the damage yourself, they are not covered by the warranty.
The first time you damage the device it is never a guarantee case whether that device is 2 hours or 2 years old with the battery is such a thing if it is completely broken and is firmly installed you can probably send it back but only shortened the term, the company can claim that it is verschleis and verschleisteile are in the warranty usually excluded when leptop means that things like the battery or the fast disk
