Laptop already being repaired twice, but Media Markt refuses to pay off my money because it still doesn't work - what should I do?

My new Surface Laptop 3, which I bought in March, has a few problems. Especially the loud noise.

It has already been sent twice and the loud noise can still be heard. Today I wanted to ask for my money back, but the two unfriendly employees refused to do so. Did you mean you hear no noise. Later he said it was the fans. And folks it's really not the fans.

He said he could send it 5 or 10 times and it stays as it is. Because the device is "exchanged" by Microsoft, so it is not a "repair". Words fail me… Vll can help me

If the laptop is like that from the factory then it is so right you would never get your money back either way out of courtesy if the laptop is defective immediately after purchase, dj might get a new one but after 1 week it is over. Do you have to accept they are right otherwise everyone would do it

What ends after a week?

It is still a guarantee case. And the noise is very loud

It has to be sent in 3 times for the same reason. Only then can you insist.

If it's the screen for the first time, then the hard drive, then the RAM, that's all the first time.

Oh, I've only now read the text. I somehow overtook.

In any case, you always have a complaint period after repairs, so if the error occurs directly, it is not so bad if the guarantee expires.

Mediamarkt can unfortunately not replace you device as long as it is not OK from Microsoft

So it didn't rustle that much at first, if I understand correctly? If you don't want to go to a lawyer, which would ultimately be the way to force the association to withdraw, then I would first complain via Facebook. For many companies these days, this is the easiest way to a quick solution, when hundreds of other people can read along, they usually behave better and offer you a solution via private message or chat. At least that's often the case. I've had a lot of experience with it, but not directly at Media Markt, so I didn't have such a problem. Just try it.

Send one more and you should get your money back or a new, better device.

Better not to use Facebook too few