What to do if Alicia is not working online

I have a problem with Alicia Online.
I have a new laptop and everything went well with Ao for a long time, but now I can't get in. It is so that this white screen does not come with the woman.
I hope you understand what I mean.

I would be very happy about any help.
do you know anything else how to write to support?

Fortunately, I still had this problem, but I would write to support via the alicia online page (on Google).

Download again if necessary

Get well soon with your AO😅😂

Thank you Haha yes I do but somehow I didn't see a support button but I'll have a look and I've downloaded it again 😅