I have a problem and I've also Otto bought a laptop and I just do not like it got delivered today there was also an Office a year packet drinne on the computer have been transferred is there still back there?
https://www.otto.de/...ecksendung
The following paragraph should be noted:
In order to be able to offer you our return guarantee in the future as well, we ask you to try out the goods just like in a retail store and to return the goods completely, in their original packaging and in unused and undamaged condition to us.
Otherwise you have a right of return of 30 days.
If you send that back immediately, that's no problem.
Also had an ACER laptop, which I sent back after 5 days because my keyboard was "too cluttered".
Returned receipt with explanation "Reason for return" attached… That's it.
Reset to factory state, then you can send it back.