Why does she have such graphic errors?

I have a question that comes from my best friend, she plays on an HP laptop that has Windows 7, a game called Alicia Online. But there she doesn't have graphic errors all the time, but when she turns her camera to a certain position see:

I suspect that it has something to do with your laptop, but since I'm not a professional I don't want to rush anything and wanted to ask if you might know why

Is your laptop suitable for the game? What specifications does the laptop have?

It's just an old laptop. But Booaaahh that's a good question if I'm honest, no idea and she has no idea either. 😅

Which laptop does it have exactly?

Are all drivers up to date? (Often a driver problem if it's only in the game)

Is it a gaming laptop at all? Do you need a decent dedicated graphics card for gaming? Does the laptop have one? She can look after the model name of the laptop.

Or. Is the game otherwise or is everything running perfectly?

So it's not a gaming laptop it's a normal household laptop you know what i mean? But the game is not with her so it runs smoothly only these strange graphic errors sometimes occur. She doesn't find it annoying anymore just I wanted to get to the bottom of why at all… I don't think you have a special graphics card there has inside

I don't think their drivers are up-to-date there… Drivers are something like graphics cards right? I don't really know it now but no your laptop is out of date I don't think it's up to date

Are mostly driver problems that you would have to update all times (the one that the game needs)

It would also be good to know what the temperatures and utilization are like.

The most important thing: Which laptop does she have?

Which hardware is actually installed

Maybe the game needs win10 or the gpu is too bad.