I have a problem with my HP laptop. It or win10 does not start up properly anymore, but instead the windows troubleshooting window opens every time I start up, but I can't do anything as you can see in the pictures. Do you know how I can get the pc up and running again or reset it?
Many thanks in advance
Reinstall Windows or clone the hard drive and or try a different one
If nothing helps, then it is always a good idea to reinstall windows 10. You should do that with laptops that you buy new anyway, as a lot of blodware is already installed in advance.
So do you mean buy a new windows?
And how do I reinstall windows?
No just reinstall windows. Install the media creation tool on a USB stick. Then in the laptop and boot from the USB stick. Then select custom installation. Delete all partitions and then create a new one. Your Windows license is already stored internally on the mainboard.
Uff ok thanks I'll give it a try
Alternatively, just watch this video
Try to get into Windows Safe Mode from your available settings:
https://support.avira.com/hc/de/articles/360002870214-Wie-starte-ich-Windows-10-im-abgesicherten-Modus
Thank you, my pc works as before ☺