Microsoft Surface Laptop warranty possible?
I've had a 1st generation Microsoft Surface laptop since 2017 and I keep seeing more and more of how the glue that secures the keyboard (?) Dissolves. Meanwhile, a gap can be seen and the laptop can't be folded normally and the keyboard is no longer 'even'. In addition, the touchpad sometimes spins… Is this normal? Do you think I have a warranty claim in the case?
Did you fall of that? Is the warranty still valid? Think who you show those of the photo and you're not down or that will certainly repair you is yes Ma full of embarrassment for Microsoft Wanted me to get a good one Ma I had no coal who you see something like glue goes off Fierce
It almost looks like the battery has gone and is bloating. In that case, I would no longer power the device or at least not leave it unattended. And I recommend that you store the device in a non-combustible place, so do not leave it on the bed or sofa.
No idea if the warranty after 2 years, but I'd try.
I bought the device on Amazon and read that there's a 2 year warranty for private customers. I will inform myself. However I do not want to send my laptop uselessly to Germany and wait 2-3 weeks and in the end it turns out that no repair is possible or totally expensive, because I need a laptop every day for work… 1.700 euro are probably in the bin?
No, he is not me. I already noticed that something was wrong with the keyboard. It felt weird and after a few months the glue on the left side got more and more loose and I had a huge shock. In addition, the part cost over 1,700 euro! And yes, there's still a warranty and also guaranteed by Amazon - I have no choice but to ask…
This should actually be a clear warranty case, if the thing is not yet 2 years old (date of purchase).
You can theoretically demand delivery of a replacement device instead of repair.
So if the two years are not over, the chance may still be quite good. If it really should be due to the battery, it should also be clear with regard to the guarantee that this is not your own fault. So be sure to complain. If you are not currently Germany, of course it will be difficult. Maybe you can get a deal with Amazon that they send out a replacement before? You can try it.
No, I MUST send the device for repair and wait for the result. Let's see how I should survive the time without a laptop. I do not get a replacement device provided… Unfortunately.
The device was purchased on the 5th of September and thus I would have until September 5 of this year a warranty on Amazon and also a manufacturer's warranty at Microsoft until February 2020. I will first try it on Amazon, which would have to be as such a large company kulant? And I just looked on Google for 'laptop battery puffs up' and seems as if the same case with me, so it can't be up to me? Finally, the device can't open…
Actually, there should be something going on, either through Amazon or through Microsoft. The problem is that you can't send the device in the state for security reasons actually by mail.
A bloated battery can explode, right? And that the battery inflates so much that the! Glue! Dissolve, I find very scary… Fortunately, nothing bad happened. What if it really exploded?
You can't rule out an explosion or outgassing probably.
