After I managed to re-establish an internet connection to my smartphone and tablet with the help of the community here, I no longer have a connection to my notebook. And this is exactly what I use the most when I'm at home.
How can that be? What should I do?
I've also reset my router and took everything off the power supply. But that didn't help.
The only thing that can be seen is the message "Connection is being established", and that for a lot more than half an hour.
I would be very happy about your help and say thank you in advance!
So it's best to just call the customer service of your internet provider and they will then pilot you through the settings.
If there's any other problem, the technician will come over. But since everything else works for you, it will probably be due to the settings.
Customer service is always a matter of luck. What do I have to change in the settings?
There's one page that should even be on your router.
You can then enter data such as DNS, MC address and so on. So the customer service will definitely help you there.
Remote diagnosis is almost impossible here via the chat.
Just give them a call and say that you can't access the internet with your computer and they will help you.
I had already phoned them twice on Tuesday and unfortunately didn't get any help that really helped me.
Yes then just call again.
It will be fine!
And also be very nice and polite. These are only underpaid temporary workers and people who help you there.
I followed your recommendation and called there. The employee of them was nice, but couldn't help me. He didn't guide me through the settings either, just said I should reset my router again, which didn't work
