I have had the problem for several months that Windows no longer boots
Does anyone know what the problem is? I wanted to restart my laptop normally and that's been the case ever since
Try to boot in safe mode… To do this, just go to the BIOS, there under Boot and then set Safe Boot to enabled… Otherwise you can do it 3 times and turn it off again
If that doesn't work, where exactly does Windows stop, what do you see, and do you get into the Windows recovery program?
There comes a white picture that says: no bootable image found and I'm bios, there's only the option fast boot
OK… Go to the boot menu, you should be able to see your Windows partition somewhere… Your boot device order is probably just messed up… So just go back to the boot menu and see if you can find Windows…
Do you have discord because it looks a bit complicated for me if you are not familiar with it😅
No, I haven't… But I'll just try to help you… So you come to the boot menu with F12 or F8 or Delet or F2 at the beginning of the boot. (This is usually written somewhere) … Then you can select what you boot want… But it doesn't say Windows 10, but rather confusing things… (For me it's SATA III 992GB, for example) you should actually select the hard drive on which you have installed Windows, if you don't know its name, you should Try them all out…
So is with me
F1 system information
F2 system diagnostics
F3 initiate Intel CIRA
F6 HP spare key
F9 boot device options
F10 bios setup
F12 network boot
Enter startup
Have an HP laptop
In your case F9, the Boot device Options
I also have 2 hdd's if that helps
Okay then it says
notebook ethernet ipv4
The same only with ipv6
And
Boot from efi file
Nope not really, just press F9 and then select your disc with Windows on it (if you don't know them by heart, just try them all)
Oh wait… So you have an HP laptop with Windows preinstalled, right?
Yes, I don't have to install anything
Then try F9 instead of F10, what comes next?
The bios
Yes… If you are in the BIOS, surely there's the menu item Boot somewhere, right? Then click on it
Just boot options and there are a lot of things that you can click on
Is there then somewhere the item Boot Priority or Boot Order?
Yes exactly that
Further down there's also boot mode because I can then between
legacy
Uefi hybrid and
Select Uefi native
These "things" are what we were looking for… You can now try them all out, and one of these "things" should have Windows installed… But it shouldn't be that many, should it?
Yes, set the time to legacy (if that's not nice) and then try out all of your "things"
But these things are for example
Audio alerts during boot
Custom logo etc…
Oh no, actually it wasn't on legacy
Oh bruh😑
OK, but legacy should be the standard setting… Then change the time and see if it works
So I've now set the boot mode to legacy and now just restart it?
Yes, but press save & exit in the BIOS… Don't just turn it off and on, save nicely before that…
And? Is working?
Now it says boot device not found
What I also found is a boot order where I can move things like zmb notebook hard drive or USB hard drive and so on
That is strange, and shouldn't be like that… Unfortunately, I can't help you any further… When I had a similar problem, waiting a long time simply helped (Windows just took longer to load), after 10 minutes at the latest you can But you can be sure that nothing will happen again… You can reset the legacy, but that is the standard setting, which is why you could actually leave it inside… Otherwise, Windows helps to install a bootable stick / CD… There's also Millions of tutorials on YouTube, but maybe you have a Windows CD lying around at home, then you can just take it. If not just look for Windows 10 (or which version you want) on YouTube to create a bootable stick… But I still have one question… Has your laptop updated today? Because today the new Windows 10 Major 21H0 update came out, and with Windows it is often the case that when it is updated nothing works…
Yes that's what I meant earlier
The things where you can move are the things I said earlier… The one at the top is always taken first… So the one where your Windows is actually installed must go to the top.
So my laptop hasn't updated for months because it doesn't start up, I always hang in the boot loop
And should I change anything with the boot order?
So just try it out there?
OK, that's good if it hasn't updated, because then we know that it's not up to Windows itself… Change what you can move so that what your Windows is on is at the top. If you don't know what the drive with Windows is called, nice where it says SATA (if you even have one where it says) right to the top…
Yeah
I only have
M.2 ssd hard drive
Notebook hard drive
USB floppy
USB cd-rom
USB hard drive
Notebook ethernet
OK… Now you have to go according to your feelings… I would first take M 2 SSD hard drive, if that doesn't work, notebook hard drive, and if that doesn't work, USB hard drive
So ssd was already at the top, so then note book
Yes, hopefully it should be
I can't move this up so I can select it but I can't move it
Then double click that or select it.
Do the other arrangements matter?
Yep
Now comes smart hard disc error
And then a black screen
Did you just double-click and start Notebook hard drive, or did you also do the others?
I just come pushing it up and then I did that and then save and exit and then that came
Hmm… And the others too?
So I can move them all if that's what you mean
Yes… Then there's always another one to the top… (except for the M2 SSD hard drive, which we already had at the beginning)
You can also exclude the USB stuff because I don't have a stick or something inside, right?
Yes, actually, but if everything else doesn't work, I would still test them to be on the safe side
Didn't work either. Should I do a hard drive check?
But to be honest, I don't know what to do now… We went through all possible options for booting your PC… So actually at least the Windows logo should have come up or something… The only thing I can think of would be Windows, as I said earlier to install via the CD or something like a USB…
Does it have to be a USB or cell phone works because I don't have a USB stick
You can also use your mobile phone, but I only know it as a USB or CD… The only requirement is that you have at least 8 GB free… But you can also use your mobile phone… Just google it
Okay, but doesn't windows cost money?
No… The Windows recovery program and the Windows ISO file are completely free on the official Microsoft website… The only thing that costs money is the key, but don't worry, once you have it, it is actually impossible to delete it somehow… Yourselves if you uninstall Windows 100% and then reinstall it, the old key will be retained if you activated Windows once
Okay, so just put the files in certain folders and then connect them to the laptop?
This is the link where you can download the ISO file you need…
https://www.microsoft.com/...ndows10ISO
It's officially from Microsoft, so it's virus-free
Quasi… I can also link you to a YouTube tutorial, but I only know that with a USB on the computer…
Would be nice if you linked it maybe it's just like that on the phone
I don't think so, but there are really millions of tutorials for this… Just search for Windows 10 bootable stick / CD / Create on mobile phone… If you can't, you can order it for 10 euro on Amazon, but it works like that, so you don't have to spend extra money
Okay thanks for your help
I have another request
If I want to download Windows on another computer, so the iso file, it just breaks in the middle, but despite the fact that I have 10GB free
Does it stop before anything happens or only in the Windows installation menu?
So when we install the file then we have selected an SD card but after 50% it says that the memory is full although everything is still free…
So we have an update we have now come to the point where it says that Windows can only be installed if our driver is not recognized…
This is a pretty silly bug, but it has nothing to do with your PC. If you download the ISO file from the Windows site, it doesn't work with the for some reason. Had the same problem, but you can use the Windows Recovery Tool on the same page (download the tool with the button). And when you run this tool you have the option of installing Windows directly over it, or downloading the ISO from it. If you download the ISO there, it works surprisingly…
