Laptop sound disappears?

Te
4

First of all, thank you for taking the time to look at my question!

I have a problem with my laptop and have had it since I got it.
ALWAYS when I make it louder or quieter, whether I'm watching YouTube, listening to spotify or watching netflix… The problem always comes.
Because when I make it about +10 or -10 or less quieter / louder, there's a strange sound for a short time, then no sound comes out of the laptop until I restart it. After that it works again but the same problem comes up every time I turn the volume up or down.

I'm happy about every answer!

Re

Yes, what can you say about that. First a friendly hello. So you've already diagnosed the problem yourself very well. Seems to be some kind of hardware defect…: - /

Re

What's on the sticker?

Te

What kind of sticker do you mean exactly?

Re

Oops, the sticker should be in another comment. External speakers may make sense as a workaround.