Legal warranty / liability for defects on the laptop? ky kylieSalty
Good gaming notebook under 1000 euro from Saturn? Av Avicastanet
I had recently bought a laptop and because what's wrong with that, I wanted to assert my guarantee. My question is, what do I need for it? So I copied and printed the document. Do I have to pack accessories like charging cables, USB plugs etc again? Or is it enough for the laptop with charging cable? I also bought it in the online shop, can I just go to any Saturn?
Is there a reason that you do not simply turn to your contract partner?
SATURN also provides customer service!
It would not surprise me if you can send your device right where it belongs - to the workshop.
On the website, as well as in your contract is guaranteed something about the procedure for material defects.
Tip:
No matter if a package does not arrive, the goods are damaged or should be repaired.
Your contact person is always your contract partner first!
Have you completed a claim form?
If you write yourself a problem description, it should contain the following information.
Surname:
Address:
Telephone number for queries:
Customer Number:
Bill number:
Date of purchase:
Problem Description:
Good to know:
Material defect liability instead of warranty
In the new sales law is no longer "warranty" the speech. This term has been eliminated by lawmakers. Instead, he speaks of claims for defects in material defects, in short: "material defect liability". The material defect liability of today is therefore the guarantee of yesterday. In terms of content, they have the same meaning.
Differences between defect liability and warranty
Detailed information can be found here:
https://www.iww.de/asr/archiv/sachmaengelhaftung-oder-garantie-zehn-grundsaetze-zur-abgrenzung-f39497
My advice:
So that you do not have to run in vain because something is missing, you should google the SATURN where you want to hand over the device.
Call customer service and ask what things you need to take with you.
If available, you pack the box in its original packaging.
Any existing dust should also be removed. A clean device shows that you handle your things with care.
Go directly to a Saturn branch, and put everything in the box. You have a workshop, because the device is checked, if they can fix it themselves, or if they have to send it in or have to order a spare part or if you get a new device in case of major mistake.
