Following problem
When I start my laptop and go to the computer so I can open one of my hard drives, the laptop stops responding. It also can't be shut down by itself without holding down the power button for a few seconds.
I already opened cmd and tried Sfc / scannow and C Cleaner
both did not work.
Have Windows 7 64bit
What was the result of "sfc / scannow"? What exactly means "did not work"?
Now I just wanted to do it again and it says to me that my Windows Explorer is not responding
Are the hard drives alright? A defective hard drive can slow the Explorer down so much that it takes forever to react.
So now and then I can access my hard drive but if I click on a folder with pictures, for example, then it starts to hang. Sometimes everything works again
Then again I repeat my question: Are the hard drives in order? Chkdsk? ChrystalDiskInfo?
Now run "sfc / scannow" and it says "The Windows resource protection has not found any integrity violations".
How do I look closely? Whether the hard drives work exactly?
OK. And is the hard drive in order?
I already mentioned "chkdsk" - also called like this: right-click on disk → Properties → tools → Check Now
CrystalDiskInfo reads the SMART values. Search the net.
I've downloaded CrystalDiskInfo and it will not open. "chkdsk" C -> The disk can't be checked while it is in use. D -> nothing happens
What exactly does this mean?
"Chkdsk" C
Please try to write in detail. The computer stuff always depends on the smallest details. Why can't CrystalDiskInfo be opened? Is there an error message?
So with drive C I can't check you hard drive because it says "The disk can't be checked while it is in use." With drive D, nothing happens. When I start the review there's no green bar as usual where you know that something is doing at all. CrystalDiskInfo has no error message. I try to open it and nothing happens.
If the time when the trouble started was not too long ago, a system recovery might help you to get back to an earlier point in time.
If you can't find a recovery point that is sufficiently far behind, you will probably have to reset the laptop to the "factory settings".
Have a look in your user manual, if and how it works with your laptop.
I have now restarted my PC and it then ran Automatically a review of the drive C. Now I can open everything again and thus CrystalDiskInfo, what do I have to pay attention to the program?
The problem with your approach is that you do all the scans first, without knowing what exactly you have.
First go into the control panel and look under computer management, which errors cause these problems.
Network errors, video driver errors and access permissions errors are the usual behavior.
Theoretically, a third-party application (antivirus programs or messenger or toolbars) no longer permits access because malicious software has been downloaded (even if it is unintentional since adware is contained almost everywhere where something is free).
Actually, the program should start with a double-click. It takes a bit, maybe 15 seconds. Then, CrystalDiskInfo clearly indicates whether the disks issue SMART errors or not.
CrystalDiskInfo states that the D disk in the overall state is "careful".
