I connected my cell phone to the laptop via a cable and it says that it is connected… I then pressed the cell phone folder where it says how much storage space is still available from the laptop, and then there was the DCIM folder where it actually was if you go there are several folders but it says "This folder is empty" what can I do?
You can also download the Google Photos app on your phone to transfer it wirelessly,
did you confirm the access from the PC on the iphone?
Yes I have
Under Settings - Camera - Formats you can switch to "Maximum compatibility"… Sometimes the computer has problems with it.
Otherwise you can activate the "Photo Stream", which requires ITunes on a laptop. He then automatically loads the images from the cloud each time he starts iTunes and saves them locally on a laptop