I have a smartphone with an Android version of 2. Something, at least too low for the Alexa app.
So it runs on blue stacks on a laptop and PC. And when we got a new internet, the problems started.
First smeared the app in almost every attempt and as I pressed myself to the device settings went from the point not where you want to connect the W-lan signal from the Echo device with his. I did that (sometimes it said something after that too) but then in the app nothing had been updated there was no way to get ahead.
Need help (whatever else)
I had a similar problem at the time. About the hotline, I then learned that I can make the connection of Alexa over the Internet via the PC and not necessarily need the mobile phone. Try it over the link: https://alexa.amazon.de