Sims 4 not working?

I'm freaking out my sims didn't work so I reset my laptop and reinstalled everything. And now I want to play sims but it always says "can't be started" I have no mods or so and I have already repaired it on origin

does anyone know what to do?

https://sims4.crinrict.com/2015/02/kann-nicht-starten-da-erforderliche-spieldaten-fehlen-oder-beschaedigt-sind/

Try that.

I really don't check what I'm supposed to do there