Tipico money away, what to do?

I just played Tipico Casino with a surface laptop and won a lot. Then I turned the screen and suddenly I was in the slot in which I gambled before, with the "balance" I had before and all that has been lost, have several times logged in and out but nothing happened? Is this a common problem and will the money come back?

Please contact Tipico Customer Service with this problem. You can easily reach it via live chat.

How to get live chat:

Open tipico app
At the top right click on "Account"
Now click on "contact"
Now right next to FAQ again click on "Contact"
Now you only need to click on "Start Chat".

explain as well as possible where the problem lies. If there's an error on the part of Tipico this will see the department and refund you if necessary the money.