Windows 10 laptop completely reset without files When kept and still my files were from last yes so there folder how can that be?

Windows 10 laptop completely reset without files When kept and still my files were from last yes so there folder how can that be?

When resetting, the files are not touched. Only settings are reset, the cache cleared and the registry cleaned up.

What you want to do is rebuild the PC. There you can also format the hard drives.

Based on your question, it is difficult to assess exactly where the error was. If you want to remove everything, then perform a clean reinstallation over a previously created installation disk (DVD or USB stick) with Windows 10.

You can create it for free via Microsoft's Media Creation Tool: https://www.microsoft.com/.../windows10

Execute the program and follow all steps. With a DVD, only an ISO file is downloaded that you still need to burn. For this there's the option Burn Disk Image directly under Windows, if you make a right click on the file.

If you opt instead for a USB stick, you just have to follow all the steps and have at the end of a usable stick for reinstalling.

But why were my current files deleted and the old ones restored that I do not understand