Why does not installing a new Firefox version work in this case?

Question

Why does not installing a new Firefox version work in this case?

En

Enochharvey

5 years ago

23

My mother's laptop does not work as it should. When trying to use the Firefox installer a new version of Firefox.

When trying the following message comes:

Why does not installing a new Firefox version work in this case

If I then click on diagnostics, I get these 2 great messages:

Why does not installing a new Firefox version work in this case - 1

I do not seem to have any installation rights. And calling the Task Manager is also denied me:

Why does not installing a new Firefox version work in this case - 2

I ask for help. Will only help reinstall Windows or can I get my rights back? In my opinion, there's not much to save.

In any case, a big thank you to all the answers and the great community 👍

Info: Windows version 8.1 (new updates do not work anymore when trying to install them)

Kind regards

Simon

Edit: I also Can't ACCESS MY DRIVE C: \

The PC denies me that

En

Enochharvey

5 years ago

8.1

Scintillating · Answer 1 · 2019-01-06T13:09:51+00:00

Sounds like the account has no admin rights.

Quiet72 · Answer 2 · 2019-01-06T13:10:54+00:00

To Firefox installation:
You probably tried to start the installation before the program was completely downloaded. Please wait so long and try the installation again.

Quiet72 · Answer 3 · 2019-01-06T13:12:47+00:00

If I doubt it, the UAC would have opened.

Rude26 · Answer 4 · 2019-01-06T13:13:24+00:00

For me it looks as if you are not logged in as administrator in Windows, but z. B. As a guest with limited rights.

Ask your mother for the right password.

But maybe it helps also a driven laptop restart (in the shutdown menu: Restart)

Quiet72 · Answer 5 · 2019-01-06T13:17:03+00:00

Okay, not if it's generally disabled.
https://articulate.com/de-DE/support/article/how-to-turn-user-account-control-onoff-in-windows-8 instructions for activating the UAC.

I myself "Always notify" enabled.

Enochharvey · Answer 6 · 2019-01-06T13:21:25+00:00

Restart does not help and I can't open programs with admin rights, because then again a network error that could not be accessed…

Enochharvey · Answer 7 · 2019-01-06T13:22:20+00:00

No. That's not it, because I can't start anything with admin rights or something like that. I have no rights. There are always network errors

Enochharvey · Answer 8 · 2019-01-06T13:23:32+00:00

May be. How can I get these back? I can't start anything with admin rights let alone install programs and any things. Task Manager does not work either.

Enochharvey · Answer 9 · 2019-01-06T13:40:36+00:00

I also can't access drive C!

Enochharvey · Answer 10 · 2019-01-06T13:40:48+00:00

I also can't access drive C!

Enochharvey · Answer 11 · 2019-01-06T13:41:16+00:00

I also can't access drive C! And already months

Quiet72 · Answer 12 · 2019-01-06T13:42:55+00:00

https://articulate.com/de-DE/support/article/how-to-turn-user-account-control-onoff-in-windows-8 instructions for activating the UAC.

Enochharvey · Answer 13 · 2019-01-06T13:46:51+00:00

Thanks for the tutorial, but the computer does not respond when I click OK on the settings. It does not let me do anything… Not even accessing my hard drive

Rude26 · Answer 14 · 2019-01-06T13:52:14+00:00

Then I would reinstall Windows. Secure the important data first.

Which Windows is installed? - For Win8.1 you have to enter my knowledge when installing the product key. - Do yo have him?

Enochharvey · Answer 15 · 2019-01-06T13:57:45+00:00

Windows was preinstalled when purchased. Should I use a USB stick for reinstallation? I do not think that I can do that on Windows itself, because it is completely gone.

Rude26 · Answer 16 · 2019-01-06T14:16:36+00:00

Is Win8.1 or Win10 installed?

Rude26 · Answer 17 · 2019-01-06T14:46:43+00:00

When installing Win8.1 must m. Knowing the product key can be entered. - The problem is that you do not know him.

You should now try to install the Windows Product Key Viewer, see: https://www.chip.de/...63752.html, to read it.

If that does not work, you would have to install the Win8.1 installation with a so-called "Generic Product Key" * = 334NH-RXG76-64THK-C7CKG-D3VPT and read out after installation your product key stored in the BIOS and then for the To enter.

Whether you install from a DVD or a USB stick, the PC does not care.
This is what you fix in the BIOS, where you put the desired drive in front of the HDD at the boot order.

*) See: https://itler.net/windows-8-1-installations-key-produktkey/

Enochharvey · Answer 18 · 2019-01-06T15:19:41+00:00

Many Thanks

Rude26 · Answer 19 · 2019-01-06T15:50:09+00:00

I forgot that there's another solution:
As a rule, laptops can be reset to factory settings.
There's no need to enter a product key.
Details can be found in the laptop manual.

However, if the laptop was originally factory-installed with Win8 and not Win8.1, then the update to Win 8.1 would have to be made afterwards. - In that case, I would prefer a Win8.1 installation.

Scintillating · Answer 20 · 2019-01-06T17:19:19+00:00

Do not know what you did before, but that sounds like a virus or trojan.

Would completely reinstall the BS. The ISO you get here with the tool

https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-and-office-iso-download-tool

With this Tolbekommst you the ISO on USB stick https://winfuture.de/...,2907.html

Enochharvey · Answer 21 · 2019-01-09T16:52:29+00:00

Many Thanks!

Enochharvey · Answer 22 · 2019-01-09T16:53:31+00:00

Thank you for your answer!

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