Why does not installing a new Firefox version work in this case?
My mother's laptop does not work as it should. When trying to use the Firefox installer a new version of Firefox.
When trying the following message comes:
If I then click on diagnostics, I get these 2 great messages:
I do not seem to have any installation rights. And calling the Task Manager is also denied me:
I ask for help. Will only help reinstall Windows or can I get my rights back? In my opinion, there's not much to save.
In any case, a big thank you to all the answers and the great community 👍
Info: Windows version 8.1 (new updates do not work anymore when trying to install them)
Kind regards
Simon
Edit: I also Can't ACCESS MY DRIVE C: \
The PC denies me that
Sounds like the account has no admin rights.
To Firefox installation:
You probably tried to start the installation before the program was completely downloaded. Please wait so long and try the installation again.
If I doubt it, the UAC would have opened.
For me it looks as if you are not logged in as administrator in Windows, but z. B. As a guest with limited rights.
Ask your mother for the right password.
But maybe it helps also a driven laptop restart (in the shutdown menu: Restart)
Okay, not if it's generally disabled.
https://articulate.com/de-DE/support/article/how-to-turn-user-account-control-onoff-in-windows-8 instructions for activating the UAC.
I myself "Always notify" enabled.
Restart does not help and I can't open programs with admin rights, because then again a network error that could not be accessed…
No. That's not it, because I can't start anything with admin rights or something like that. I have no rights. There are always network errors
May be. How can I get these back? I can't start anything with admin rights let alone install programs and any things. Task Manager does not work either.
I also can't access drive C!
I also can't access drive C!
I also can't access drive C! And already months
https://articulate.com/de-DE/support/article/how-to-turn-user-account-control-onoff-in-windows-8 instructions for activating the UAC.
Thanks for the tutorial, but the computer does not respond when I click OK on the settings. It does not let me do anything… Not even accessing my hard drive
Then I would reinstall Windows. Secure the important data first.
Which Windows is installed? - For Win8.1 you have to enter my knowledge when installing the product key. - Do yo have him?
Windows was preinstalled when purchased. Should I use a USB stick for reinstallation? I do not think that I can do that on Windows itself, because it is completely gone.
Is Win8.1 or Win10 installed?
8.1
When installing Win8.1 must m. Knowing the product key can be entered. - The problem is that you do not know him.
You should now try to install the Windows Product Key Viewer, see: https://www.chip.de/...63752.html, to read it.
If that does not work, you would have to install the Win8.1 installation with a so-called "Generic Product Key" * = 334NH-RXG76-64THK-C7CKG-D3VPT and read out after installation your product key stored in the BIOS and then for the To enter.
Whether you install from a DVD or a USB stick, the PC does not care.
This is what you fix in the BIOS, where you put the desired drive in front of the HDD at the boot order.
*) See: https://itler.net/windows-8-1-installations-key-produktkey/
Many Thanks
I forgot that there's another solution:
As a rule, laptops can be reset to factory settings.
There's no need to enter a product key.
Details can be found in the laptop manual.
However, if the laptop was originally factory-installed with Win8 and not Win8.1, then the update to Win 8.1 would have to be made afterwards. - In that case, I would prefer a Win8.1 installation.
Do not know what you did before, but that sounds like a virus or trojan.
Would completely reinstall the BS. The ISO you get here with the tool
https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-and-office-iso-download-tool
With this Tolbekommst you the ISO on USB stick https://winfuture.de/...,2907.html
Many Thanks!
Thank you for your answer!
