144Hz laptop but only 60Hz available?
I have had this laptop (Predator Helios 300 PH315-51-73C5) for two years, which actually has 144Hz (advertised everywhere on the Internet). Unfortunately, I only noticed this year that the screen refresh rate is limited to 60 Hertz and can't be adjusted. I do not know if I have / had misconfigured anything or if I was simply ripped off.
Maybe someone can help me with this problem.
LG and thanks in advance!
You seem to be using an additional monitor. Maybe it's because of that?
Do you also use a cable that can do this, i.e. Hdmi 1.4 or displayport? Otherwise, check out the graphics driver settings, e.g. Geforce experience. Are the drivers installed at all? And what kind of graka you have, because very old ones don't necessarily support this either.
Edit: btw I just see Intel uhd there, if you only have an integrated gpu unit, then nothing will come of it, because they can't do that.
https://community.acer.com/en/discussion/569506/predator-helios-300-60hz-screen
I see no reason why an iGPU should not be able to create 144hz. He also means the display of his laptop.
No, I do not use an additional monitor… Only the one from my laptop (original)
However, there are also sources that refer to a 60hz display or indicate incorrect information etc.
https://gaminglaptops.faizsofian.top/acer-predator-helios-300-produktbeschreibungen-sind-falsch-zugeordnet/
https://www.hardwareschotte.de/produkt-vergleich/Acer-Predator-Helios-300-PH315-51--mp22107150
IGPU's just don't support more than 60hz, they support 4k, but only 60hz. Although if it is a laptop, it is probably not that important anymore.
Thank you very much, I would have to contact support… But something is really cheeky…
Back then, when I bought it, I trusted the website that said 144Hz… But I couldn't have known that false information was being distributed: / … And actually the page on which I bought my laptop would have to refund my money
I do not use a cable… This is simply the screen of my laptop and I have all the graphics drivers up to date (geforce experience). My graphics card is the Nvidia GTX 1060 and the Intel Core i7 8th Gen
Yes, I haven't seen it before. But as far as I can see, the thing only has a 60hz display.
Okay, probably wrong information was spread on the website. The thing is, on the page where I bought my laptop (cheaper notebook), it was 100% that the laptop had 144Hz. I first wrote to Acer about the problem. My guarantee unfortunately expired 4 days ago… But this problem should not have anything to do with guarantee, because something was wrongly advertised
I don't think acer is very interested in what another website says about the product.
Yes that's right, let's see what comes out of it.
