What options do my girlfriend and I have with this technical problem?

Dr
8

My girlfriend has had a laptop for a long time with the Windows (10) operating system, which has been newly installed for a few months, and she has had a suitable (prepaid Wi-Fi router) from (Congstar) for some time. But the problem is that two days ago, all of a sudden, there was no internet connection on my girlfriend's laptop. In the meantime, I have also reset the network settings on the laptop together with my girlfriend, but the problem is always that when you try to connect to the wireless router and you also have the network key beforehand has entered that you then get displayed every time: ("No connection to this network possible.") The joke about it is generally when I try to connect to the Internet with the Wi-Fi from my own (📱📲 = cell phone) Establishing a router then works perfectly, but from the laptop it unfortunately does not work to connect to the W-LAN router. So my question is, "What can you do about this problem that occurs?" Hence the question above.

Go

Check in the device manager whether the W-LAN module is displayed correctly, possibly reinstall the driver.

Dr

"Does the driver work, install W Lan driver on it, because automatically with Windows (10)?"

Go

Is it displayed correctly or is an exclamation mark or question mark displayed in the device manager?

Dr

"Because when you bought the wireless router, there was no driver installation CD included and getting hold of any drivers in public internet cafes is also difficult at the moment due to the current corona virus crisis."

Go

What does the laptop show in the device manager under Wireless Network or something like that? Now this has nothing to do with the router.

Em

No. You need to find the correct driver, download it, and then install it. If you're lucky, he'll be there for a Microsoft update.

Em

I wouldn't download it in internet cafes anyway.

Dr

"Yes, the wireless router is still displayed on my girlfriend's laptop in the device manager, but thanks to the help of my middle younger brother, we have jointly found out the reason for the network connection that has not worked in the meantime." "The installation of the new operating system (Windows 10) apparently shot through the network card in my friend's laptop, because it originally had the original operating system (Windows 7) installed beforehand." "My middle brother had helped both of us to solve the problem by giving us a (Internet-Lan cable) for easy communication between laptop and (W-Lan router)."