A disk read error occurred. Press Ctrl + Alt + Del to restart?

Hello you out there and although my girlfriend has a problem, her laptop has been a couple of years auf'n hump and although currently comes always an error message (A disk read error occurred. Press Ctrl + Alt + Del to restart!) If they do that makes the laptop starts again and again comes the error message that it has made for half an hour and again and again it came and again, I think that it is s.der hard disk, but I do not want to fix it on it… Thank you ever the answers.

Yes, that seems to be a hard disk problem. Do you have a Windows CD or a USB stick with the Windows installation?

Are you coming to the BIOS?

It is at least something with the connection motherboard -> hard drive. Either cable damage or hard drive in the bucket. Can you even look in the BIOS if the hard drive is still recognized. Does not help much, but at least knew if there's at least one connection to the hard drive exists.

Do I have to look when I'm with her, I'm not with her at the moment, she sent that to me because she said I know better from xD

I will do it then thank you.

So she came to the BIOS xD

The message states that a read error has occurred on the hard disk and therefore the operating system can't start.

Probably the HDD is broken. In order to save the data if necessary, the HDD would have to be removed, connected to another computer and access checked. Back up your own data, install operating system on a new SSD / HDD and copy backed up data back.