Would like to return the order but the box and some of it is damaged?

I ordered a notebook from Cyberport. I want to send it back, but the foil and the box and a flyer are damaged. I touched it with dirty hands and left marks on it. Notebook is not damaged. Would she accept that anyway?

Then pack it neatly. This works out!

What does neat mean? They want it to be the way it came to be. I packed it the way it was! Should I buy the box and the rest?

You risk damaging the content when you return it. Put everything in a larger box. You can get it for free in the supermarket.