Epson printer xp3105 does not print?

ch
1

Some time ago we bought an Epson XP-3105 printer, we have tried many times to print, be it from a cell phone, laptop or computer, but it does not print although it is recognized.
as soon as you press it, it also presses, but the paper somehow doesn't pull through, and if we manage to make it recognize the paper with a lot of work, it doesn't print anything.
I don't know why he doesn't recognize the paper, it's what was given to us and the ink is completely full.

hope you can help.

Sh

Oh dear… I have the same problem with my HP printer… I almost took the part apart and got no result.

Same with the paper…

I would also be interested in what else can be done there. I'm now completely at a loss.