I installed sims 4 at that time. Now I want to reinstall the game but of course the product code is already redeemed. I'm already logged in on my origin account. I do not know how to install the game on my new laptop without it I have to buy it again.
The games are linked to your account. You should also be able to download the game from your game library on a new device without having to redeem a product key.
For me on the account does not show that I own the game.
Actually, this can't be true if you have activated the game via Origin. I'm not familiar with Origin, but I assume that it works like Steam. I would contact the customer service. How this works is here: https://answers.ea.com/t5/Andere-Die-Sims-Spiele/Origin-Spiele-verschwunden/td-p/2115777
You can ignore the starting contribution. I just checked to see if the problem is known, but it's about something else.
Did you try to reload the game library?
Had the same problem and that worked
