I ordered a gaming laptop from eBay where the description said things like: 1 year antivirus, 500GB SSD and 3 months warranty, but none of it was there. When I wrote to the seller about it, he briefly tried to pretend that everything was supposed to be there.
At the next message he apologized and said he had forgotten that all these things were not (anymore) or not there at all, because he rarely uses the laptop. Apparently he put the laptop on ebay 3 months ago and therefore the 3 month guarantee is gone, but that can't be, his offer was fresh.
In any case, it is clearly a wrong item description and that annoys me. How much should he refund me? Also. Could it be that he will ignore it and I will not get the money back? (Partial refund if he agrees).
I will most likely get the money back?
I will most likely get the money back?
What makes you think that?
How did you pay, by bank transfer or by PayPal?
If via PayPal, please read again what I answered 3 days ago:
With PayPal payment, you can open a buyer protection case within 180 days and report an item that has not been received or that differs from the description:
http://www.paypal.com/...laint-view
If the seller then has no proof of delivery and delivery, you will usually get the money back from PayPal.
And when reporting a different item, PayPal usually wants an opinion (which you can pay) before anything is refunded.
But PayPal alone decides, nobody else.
You can't have ordered anything on ebay because ebay neither offers articles nor specifies orders.
You bought from a seller; that has nothing to do with ebay.
What guarantee did the seller give? Is he a trader?
How did you pay
Basically you have the right to receive the article in the described condition.
@ Glossy189
It would be nice if you could work here and answer the questions.
I paid by paypal and he seems to be a private seller, there was no other guarantee and I don't know what he meant by the 3 months
Paypal
How did you pay through paypal? As a service or as a friend?
If the guarantee was not defined, there was none.
I paid normally on eBay…
What is 'normal about ebay'?
Ebay has nothing to do with payment. You have already written that you paid via paypal. There's no 'normal' or 'abnormal'. Did you pay as a service or as a friend?
Service if
If he paid "normally via eBay" via PayPal, then this could only have been via goods & services, since no other PP payment method is possible via eBay.
Of course, it would look very different via ebay classified ads.
